Types of Apps

Freshchat apps are classified into three types.

  • App: Freshchat apps are built using the Freshworks CLI and extend the functionality of the Freshchat agent portal. They can be installed from Marketplace. To submit a Freshchat app, see Freshchat Apps.
  • Custom App: These Freshchat apps are created for specific customer requirements and are available only to that customer. Custom apps are not subject to review and are available for installation once they are submitted. To submit a custom app, see Custom Apps.

    Note: Custom apps are available only for Estate and Forest subscription plans.

  • External App: External apps integrate Freshchat functionality in a third-party product using Freshchat methods. They are listed in Marketplace, but are installed from a third-party product. To submit an External app, see External Apps.

Note: In order to submit your app, you will need a Freshchat account. Click sign up to create an account.